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Training service professionals ∼ WINWINWIN©

Training your staff so that it is oriented towards customer retention is the key to your success!

Improve customer experience with a training program specifically designed for service and retail personnel.

Customer retention involves nurturing a good relationship between the customer and your team.

A relationship is based on trust and value, an added incentive that will have customers coming back.

That relationship has to be created and maintained to ensure customer loyalty.

Customer service begins with the staff

Does your team share the values of your organization? Does the team work as a unit?

Do team members see value in improving the working environment and their relationship with customers?

Does your team see added value in maintaining high standards? Are they are equipped with the right tools to manage communication break-downs with the customer?

Wisdom & Mindfulness Center offers organizations, service and retail providers, an integrated mindfulness training for their staff.

A unique model that tends to all sides

WINWINWIN© ~ A training program backed by a unique model that combines Mindfulness and Sales techniques using the Friedman method.

The training includes a number of sessions in which we develop service-supporting values via three channels, frontal lectures, mindfulness exercises and simulations in pairs and groups.

We will learn the language of the service, improve our performance vis-à-vis the customer and learn to communicate effectively.

We will come to know the many benefits in providing efficient and quality service, work to adopt and preserve the organization’s values.

Your team is the face of the organization, a welcoming face is a smiling face, when you do not lose eye contact with the customer you know you will miss nothing.

This is where service begins.

‏Dear Customer we see you

For your team to be available to the customer and provide high service, we must ensure that it is focused on the job, so as part of the program, we have incorporated Mindfulness training.

Mindfulness not only allows us to train ourselves to concentrate and add to productivity, it is the tool for nurturing emotional intelligence, just what we need to work with a diverse clientele.

Through the development of emotional intelligence, we will continue to be attentive to the needs of the customer, improve the relationship of the team members, and change the atmosphere in the workplace.

Together we will develop patience, listening, defining and maintaining boundaries with regard to the customer’ personal space.

We will practice courtesy, morality, and right speech to ensure the customers’ next visit.

Excellent service begins by joining values & standards

We’ve chosen the highest standards of service because your customer deserve the best.

We’ve also elected to cultivate values that support welfare because a satisfied employee is a satisfied customer.

We believe that meeting familiar faces encourage loyalty.

Therefore, we are working to strengthen the ties between all parties so that training will lead to team preservation and loyalty to the organization.

If the team is satisfied, the customer is satisfied, the organization is satisfied this is WINWINWIN©

Looking for other training programs? Wisdom and Mindfulness offers a variety of programs tailored to meet the needs of the organization and your professional team.

For more information please fill out the form or call us +(972) 506530043

To coordinate a meeting to discuss a program fit to the needs of your organization, please leave your details.

We will get back to you shortly.

 

Wisdom & Mindfulness your meditation center in Tel Aviv.